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TOUAREG / ROUTAN TENT
TOUAREG / ROUTAN TENT
Model:
Year(s):
$289.95
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Shipping & Returns
Privacy Notice
Conditions of Use
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Shipping & Returns
All first time customers must have their packages shipped to the "Bill-To" address for the first thirty (30) days. If you have a PO Box for your billing address, this is OK. We will send your package via Priority Mail.

Shipping Times: Please allow 24-48 hours for us to process your order. We do not process orders past 5:00 pm on Friday through Monday morning, or major U.S. holidays. When a package is in transit, shipping times DO NOT include weekends. All orders are shipped complete. If we are out of stock on an item ordered, we will attempt to order it from our distribution center warehouse. If your part is on backorder, we will notify you as soon as we are alerted.

Shipping Charges: New Jersey residents must add tax to all orders. Customers are responsible for return shipping of a core if a core is required (I.E. transmission is shipped customer pays to ship the old core back).

Items too large for FedEx such as hoods, fenders, bumpers, doors, and exhaust parts, will be shipped by truck line, Freight Charges Collect.

Customer must pay for parts before we ship.

At this time we offer the choice of USPS and FedEx. 3rd Day, 2nd Day Air & Next Day Air is an extra cost option available upon request, providing the order is FedEx shippable.

Rates will vary depending on weight and size. Average orders usually arrive in 3 to 10 days.

COD Orders: We DO NOT accept COD orders.

Payment Methods: We accept Visa, Mastercard, Discover, and cashiers check/money orders. We DO NOT accept American Express. All forms of payment must be received before items are shipped. Credit cards will be charged once the order is placed. If your order cannot be shipped within 30 days, by law, a full refund will be given.

Refused Shipments: Freight charges incurred by us while attempting to deliver merchandise which is refused will be billed to the customer, NO EXCEPTIONS.

Backorder Service: Our goal is to fill every order within 24 hours of placement. In the case the item is temporarily out of stock, we will place this item on our backorder service. This will automatically ship as soon as it comes in. We believe our customers prefer to be charged for these items at the initial order time so when it does come in we can expedite the item. However, if you prefer to be charged for backorder items when shipped or wish to cancel an existing backorder item to receive a refund contact us directly. If you dont wish to take advantage of this service, please let us know upon ordering.

Online Catalog and Accessories Pricing: All prices and availability are subject to change without notice.

Damage in transit: The carrier is responsible for all items damaged in transit. Please contact the carrier for a damage claim and KEEP ALL packaging materials. Please do not return these item to us. We will be glad to assist you in filing a claim with your carrier.

Returns:

1-No returns on electrical parts or special order parts.

2-All claims and returned goods must be accompanied by a invoice

3-No refunds after 10 days

4-Body panels are not returnable due to minor dings,scratches and dents

5-If an item is incorrect due to the error of the customer it will be subject to 15% restocking fee. If the item is incorrect due to our error, we will resolve the issue immediately. Please remember to include your VIN# with every order.

6-In order for us to properly credit you, a RETURNS MATERIAL AUTHORIZATION (RMA) number must accompany all goods being returned to us. to request an RMA#, please contact us at 866-663-7788. The customer is responsible for all shipping charges on approved returns. We will initiate the return process and cover shipping charges only if the return is due to our error.

7-All accepted returns must be in original packaging and in clean resalable condition

Core Returns: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core must be in original packaging. If you have any questions on core charges please feel free to contact us at 866-663-7788 and we will be happy to answer them.

Disclaimer of Warranty: The factory warranty constitutes all of the warranties with respect to the sale of this item/items. The seller hereby expressly disclaims all warranties, either express or implied, including any implied warranties of merchantability or fitness for a particular purpose, and the seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this item/items.

Refused Shipments: All freight charges incurred by us while attempting to deliver merchandise which is refused will be billed to the customer.
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